To clean your Wildflower case, we recommend using a dry microfiber cloth or a similar soft fabric. Do not use harsh chemicals on your case, as this may cause damage.

Please be aware that consistent exposure to heat, sunlight, or moisture can negatively affect your case over time.

For detailed guidance, please review our Case Care & Protection Guide: https://www.wildflowercases.com/pages/care-protection

Important: Wildflower is not responsible for any damage incurred to your case due to improper care or environmental factors.

We've designed our cases to be very protective however, we do not claim to be a "rugged" type of case that is designed to protect your iPhone when mishandled or dropped. We consider each Wildflower a fashion accessory. Our cases are limited edition and require certain care. Check out our Case Care page for more info.

The mail courier does keep packages for a few days before sending them back to the original sender. 

First, please contact the mail courier to see if you can schedule a redelivery.

If the courier states that the package has already been sent back to the original sender, please email support@wildflowercases.com with your order number, and our support team would be happy to look into this for you!

First, all orders require up to 1-3 days for processing. Then once your order is ready to ship, our domestic shipping is 2-5 business days, priority shipping is 2-3 business days and our international shipments via FedEx arrive in 2-5 business days. For more detailed information please email us at support@wildflowercases.com.

The fabric used on our cases should not peel off without damaging your case. It is not recommended to make any modifications to your case, or to use any harsh chemicals on it at any time. Any case with the fabric tampered with is unable to be returned or exchanged, no exceptions. Thank you for your understanding!If you have any further questions or concerns, please feel free to contact us via email at Support@wildflowercases.com