At Wildflower, we are committed to customer satisfaction while creating a unique, high quality Wildflower iPhone case. Below are a list of the most frequently asked questions for your reference. If this didn't answer your question please contact us and we'll do our best to respond within the following business day.
Q: Are Wildflower cases protective?
A: We've designed our cases to be very protective however, we do not claim to be a "rugged" type of case that is designed to protect your iPhone when mishandled or dropped. We consider each Wildflower a fashion accessory. Our cases are limited edition and require certain care. Check out our Case Care page for more info.
Q: When will my case ship?
A: All orders require up to 1-3 days for processing before it ships. You will receive an email notification with a tracking link as soon as your order is processed to ship.
Q: Why is my tracking link not working?
A: Tracking links take between 24-48 hours to fully update. If your tracking link has not updated within that time frame please contact us at email@example.com ASAP.
Q: I entered the wrong address for delivery, can I change it?
A: As long as you have not received your shipping notification we can usually change your delivery address for you, please email us ASAP at firstname.lastname@example.org with your order number and the address you wish to change delivery to.
Q: How long does delivery take?
A: First, all orders require up to 1-3 days for processing. Then once your order is ready to ship, our domestic shipping is 3-5 business days, priority shipping is 2-3 business days and our international shipments range from 1-3 weeks. For more detailed information please email us at email@example.com.
Q: When will you be restocking "_______" case?
A: We try to restock most of our designs within a week or two of selling out with the exception of our limited edition releases. Please sign up on the product page to be notified of our restock.
Q: What should I do if my package says it has delivered but I have not received it?
A: Please email us at firstname.lastname@example.org so we can look into that ASAP for you. OR call your local US post office immediately.
Q: I accidentally ordered the wrong size case, am I able to exchange it for the correct size?
A: We do accept exchanges on unused cases within ten days of receiving your order to our Customer Inquiries Address: Wildflower Cases 812 Mitchell Road, Thousand Oaks, CA 91320. Please include a note with your order number and request for the exchange including the style and size desired and we will send out a replacement upon reviewing the returned case.
Q: I ordered a case but it wouldn't let me select the size, how do I know I got the right case for my phone?
A: Our cases will fit all styles listed in their title. Our new combination cases will fit multiple iPhone sizes. For example - our Black Marble 6/6S case will fit just the 6/6S while the Black Marble iPhone 6/7/8 style will fit all of the phones listed (6/6s,7 and 8). Our Plus and X/Xs sizes work the same way. If you are unsure when ordering you can always add a comment to your order as we do check every one! You can check out our iPhone size reference guide here.
Q: What is your return policy?
A: We do accept returns and exchanges on unused cases within 10 (ten) days of receiving your order to our Customer Inquiries Address: Wildflower Cases 812 Mitchell Road, Thousand Oaks CA 91320. Please include a note with your order number and your request for a refund or exchange and we will process it ASAP upon review of the returned case. NO REFUNDS/EXCHANGES on sale items.
Q: Do you ship internationally?
A: Unfortunately, we are not taking international orders at this time. Effective July 14, 2020.
Q: How do I make sure my "wf" emblem doesn’t come off?
A: Keep your case out of direct sun, heat and moisture to prevent the silver WF emblem from falling off. Also don't force your case into tight pockets, etc.
Q: What are your office hours?
A: Our office hours are Monday through Friday, 9am - 5pm PST.
If you have any additional questions that we haven’t answered make sure to contact our customer service.