At Wildflower, we are committed to customer satisfaction while creating a unique, high quality Wildflower iPhone case. Below are a list of the most frequently asked questions for your reference. If this didn't answer your question please contact us and we'll do our best to respond within the following business day.
Are Wildflower cases protective?
We've designed our cases to be very protective however, we do not claim to be a "rugged" type of case that is designed to protect your iPhone when mishandled or dropped. We consider each Wildflower a fashion accessory. Our cases are handmade and require certain care. Check out our Case Care page for more info.
What is your return policy?
You can return your case for a full refund within 10 days of you receiving it as long as it is unused and in its original packaging. We do offer exchanges within 30 days if the case is damaged or defective. All "sale" cases are final sale, we cannot offer a refund.
How long does it take to get my case?
We require approximately 1-3 business days for processing. Then it takes approx. 3-5 business days (U.S. only) for shipping. Canada shipping takes about 10-14 days and shipping to all other countries takes from 14-18 days.
Do you notify me when my order ships?
Yes, you will receive an shipping confirmation email that includes a tracking number and link to track your package. IF YOU DO NOT RECEIVE an order confirmation email, check your SPAM folder first. If its not in there then you might have entered the wrong email. Just contact us and we'll help.
What should I do if my order hasn’t been delivered yet?
Contact the courier or your local post office. They’ll be able to help you locate your package and get an exact delivery date. Be sure to have your tracking # to give them.
Do you ship internationally?
Yes, we currently ship to Europe, United Kingdom, South America, Australia, New Zealand and Russia and other countries at a flat international shipping rate of $9.95 US. All prices shown are in U.S. dollars.
Is my case pixelated?
No, our cases are hand made and each design we make requires a special transfer process to special fabrics we use. The images aren’t pixelated that's just how they transfer to the fabric. Each case will look a bit different however, we believe that is what makes your Wildflower case unique.
Can I order a custom case?
We appreciate your enthusiasm and interest in your very own custom Wildflower case but unfortunately we don’t custom make cases at the moment. We also can’t add studs to studless cases. Who knows, maybe in the future we will.
How do I make sure my "wf" emblem doesn’t come off?
Our cases are handmade and require care and respect. Keep your case out of direct sun, heat and moisture to prevent the WF from falling off. Also don't force your case into tight pockets, etc.
When I checked out I saw one total but my bank statement says another?
All our prices are listed in USD. If you are using a currency other than USD make sure to convert your total before completing your purchase! Here's Googles currency converter.
I want to return my case, will you cover the shipping?
Unless the case is damaged when you receive it or you received a case you did not order, we do not cover the cost of shipping the case back to us.
If it's an exchange we'll gladly ship the exchange case back to you once we receive your returned case.
Do you make Wildflowers for iPod or iPad?
No, not yet. Maybe in our future we will consider.
What postage service does Wildflower use?
All shipments leaving Wildflower studios start on DHL Global Mail service. Then the last mile to the destination is USPS (United State Postal Service) for domestic. All international shipments, we use DHL Global Mail.
How long does it take to hand make my Wildflower?
This depends on the design. We usually have an inventory cases but if a case is unavailable it usually takes about a week to restock more cases.
How do I keep the studs looking shiny?
Keep your Wildflower case away from sun, heat and moisture. Constant exposure to these elements will cause the gold/silver stud finish to wear off faster than normal wear. When holding your case, try to avoid extended contact with the palm of your hand over the studs. Also, when you set your iPhone down, place your Wildflower case "studs up" to avoid scratching your studs. Following these precautions will preserve the finish and keep your case looking better. Please check out our Wildflower Case Care page for more information.
What are you office hours?
Our office hours are Monday through Friday, 9am - 5pm PST. We do occasionally work on Saturday's from 9 to noon but not all time.
If you have any additional questions that we haven’t answered make sure to contact our customer service.